Agreement to Terms and Conditions

By entering and using this website, you agree to all of the terms and conditions as set out below.
The website OLD SPIKE ("the website") is owned and operated by (OLD SPIKE ROASTER CIC) References to "we", "us", or "our" are references to OLD SPIKE. We are a company registered in England and Wales (company number 09631073 )
Our VAT number is 218 9582 72 and our registered office and address for correspondence is:

OLD SPIKE ROASTERY
54 PECKHAM RYE
LONDON
SE15 4JR

Your use of this website and purchase of any products from this website is at all times subject to these Terms and Conditions. By accessing our website you agree to our Terms and Conditions set out below. 
In addition to these Terms and Conditions our Privacy Policy also applies to your use of the website.

Changes to Terms and Conditions

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions at our sole discretion. Your use of the website after changes are made means that you agree to be bound by such changes implemented at the date shown.
These terms were last updated on 23 November 2016

 

Joining Us

In order to purchase products from the website, you must first register to set up an account with us by completing the registration form on the website.
In order to register an account you must be an individual and agree to comply with these Terms and Conditions. If you are registering on behalf of an organisation or company you must have the authority to bind that company. If you are under 18 years of age and you order goods from the website, please note that you are liable to pay for such order and be held responsible for your order.
When signing up you need to provide:

 

  • your full name;
  • valid and current email address;
  • your delivery address; and
  • your payment card details.

You warrant that all information you provide to us when registering an account is true and accurate to the best of your knowledge and belief. It is your responsibility to ensure the information in your account is updated regularly with any relevant changes.
We may refuse at our absolute discretion any application to join us or receive our services for any reason whatsoever.
You are responsible for all activities and purchases that occur under your account. You must notify us immediately if you know of, or suspect, that anyone has obtained access to your account or if you otherwise become aware of any unauthorised use of your account or other security breach.

Accounts and Billing

You can find the specific details regarding your subscription with OLD SPIKE by logging into your account and clicking on the relevant section of the website.

 

Log in and visit https://www.oldspikeroastery.com/user to:

  • view and amend or cancel existing orders
  • view payments you have made
  • view or amend personal, payment card or delivery details 

Purchase of Coffee

When you register an account on the website you will automatically be signed up to receive a regular delivery of our products, based on your selection. You can manage and make changes to your orders at any time. You can submit orders online at any time after you have created an account. The website allows you to review your order and make any corrections before submitting it to us.
Your submission of an order amounts to an offer to enter a contract to buy the products from us. An order confirmation message is displayed. This message must be displayed for us to accept your order.

 

Delivery and returns

We want your coffee to arrive to you as fresh as possible.
We roast every Monday and we dispatch each Wednesday. 
Coffee will only be dispatched after we have received cleared funds. Please ensure your payment details are up to date.Items will be posted to the address received during your checkout process.  
The subscription can be cancelled at any time but must be made before close of business on Monday of the week that the coffee is dispatched. If we receive the cancellation after the coffee has been dispatched then you will be charged for that delivery. 
If you change address, you must update your address details in the relevant section of the website to ensure that coffees are not sent out to the wrong address. Please ensure this is done in time to take effect before you move as you will not be refunded or credited for any coffees posted to the wrong location.
We do not guarantee delivery dates we can only give the date the coffee left us.
We reserve the right to cancel any subscription if it occurs that the postal service in your area is repeatedly unreliable

 

Delivery Charges

Coffee can only be delivered to addresses within the United Kingdom (including Northern Ireland); this excludes PO Box addresses and BFPO addresses.

 

Roasted coffee shipping charges:
Coffee Subscription sent Royal Mail 1st ClassParcels over 3 kg are usually sent via Parcel Force.
All delivery charges for coffee are charged at cost. Please contact us if you require confirmation.

UK Delivery is Free for orders over £25  
Coffee Machines and Grinders: 
Postage and packaging will be quoted at time of order and may not qualify for free delivery. 

International

International postage is calculated at checkout. 
For International orders over 2kg or International Subscriptions please contact us directly to obtain a postal quote

 

Damaged or Incorrect orders
If for any reason your order is incorrect or damaged then OLD SPIKE offers a replace or refund policy, please contact us to arrange return of the goods. You must notify us within seven days of receiving your order of any damage or incorrect quantity.

Change of mind

If you are dissatisfied with any product you receive from us, please contact our customer services team at hello@oldspikeroastery.com. All shipping back to OLD SPIKE is to be paid for by the customer.  We recommend that your carrier gives you a ‘proof of delivery’ as OLD SPIKE cannot be held responsible for goods lost or damaged in transit. If the product is deemed unsatisfactory, we will offer a like for like replacement at no extra charge.

 

Free or discounted offers

Free or discounted introductory offers are only available to new users of the website. Except where expressly stated, previous users or trialists of the website do not qualify for an additional special offer.
Except where otherwise stated, discounts and credits are available only once to any one person.
Except where otherwise stated, discounts and credits cannot be used in conjunction with any other offers.
Valid payment details to redeem a free or discounted offer.
You will be charged the full price for coffee subscriptions after your free or discounted offer. We will continue to bill you by your chosen payment method for the OLD SPIKE service until you cancel scheduled coffee subscription.
Except where otherwise stated, discounts and credits can only be redeemed against coffees and coffee accessories.

 

Website Use

You agree not to upload, post, email or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with this website. You also agree not to interfere with the servers or networks underlying or connected to this website or our services or to violate any of the procedures, policies or regulations of networks connected to this website.
All content and programming of the website is our property. Except as may be permitted by law, notwithstanding contractual prohibition, you may not reproduce, modify, copy, de-compile or reverse engineer any of the materials, software or content on the website without our written permission. Use of the website is restricted to personal, non-commercial use only.
You agree not to impersonate any other person while using this website, conduct yourself in an offensive manner while using our website, or use the website for any illegal, immoral or harmful purpose.
You may not use the website for unlawful purposes or in any way that may damage our name or reputation or that of our affiliates.
It is your responsibility to ensure your computer system meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website.
We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us.
You are solely responsible for maintaining the confidentiality of your account and password, for all activity that takes place on your account, and for restricting access to your computer. We will not be held liable for any loss or damage that may result from your failure to do so.
The information contained in this website is for general information purposes only. We endeavour to keep the information contained on the website (other than User Material (as defined in clause 3.2 below)) up-to-date and correct, although there may be times when this is not the case. If you notice any issue with the information on the website, please contact us at hello@oldspikeroastery.com

 

Website

From time to time this website may also include links to other websites that we do not control. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content, privacy policies or operation of such linked website(s), or for anything provided (or not provided) by the third parties controlling such linked websites.
If you create a link to the website and we want you to remove it, we reserve the right to ask you to do so.

 

Availability of Website

Although we aim to offer you the best service possible, we make no promise that our website services will be available all of the time, meet your requirements or be fault free. If a fault occurs in the service, please report it to us at hello@oldspikeroastery.com and we will correct the fault as soon as we reasonably can.
Your access to the website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellation deadlines apply; please notify us of changes to your order via email at hello@oldspikeroastery.com
Due to the perishable nature of the goods we deliver, you do not have the right to cancel an order for the purchase of a box under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.